Returns and Refunds
Last Updated: July 30, 2025
Effective: July 30, 2025
At Luya Labs, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please read our Return & Refund Policy below.
1. Return Eligibility
You may return most new, unused items within 30 days of delivery for a refund or exchange, provided that:
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The item is unused, unopened, and in its original packaging
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You have proof of purchase (order number or receipt)
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The product is not a final sale or customized/pre-ordered item (unless defective)
2. How to Start a Return
To initiate a return, contact us at Info@luyalabs.com with the following information:
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Your full name
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Order number
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Reason for the return
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Photos (if the item is damaged or defective)
We will provide you with return instructions, including a return shipping label (if applicable).
3. Return Shipping Costs
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If the return is due to a defect, wrong item, or shipping damage, we’ll cover the return shipping cost.
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If you are returning for any other reason (e.g., changed your mind), you are responsible for return shipping.
Original shipping fees are non-refundable, unless the return is due to an error on our part.
4. Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
5. Exchanges
If you need to exchange an item (e.g., for a different model or color), contact us at Info@luyalabs.com. Exchanges are processed once we receive the returned item in acceptable condition.
6. Damaged or Defective Items
If your product arrives damaged, defective, or incomplete, please contact us within 7 days of delivery. We'll make it right by replacing the item or issuing a full refund.
7. Non-Returnable Items
The following items are not eligible for return:
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Final sale or clearance products
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Used items that are no longer in resellable condition
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Custom orders or limited edition/pre-order products (unless defective)
8. Questions?
If you have questions about your order or need help with a return, don’t hesitate to contact us:
Luya Labs LLC
Email: Info@luyalabs.com
Website: https://www.luyalabs.com