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Privacy Policy

Last Updated: July 30, 2025

Effective: July 30, 2025

Luya Labs LLC values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://www.luyalabs.com, make a purchase, or otherwise interact with us.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide

When you place an order or contact us, we collect:

  • Your name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (processed securely via a third-party provider like Stripe or Shopify – we do not store your credit card details)

  • Product preferences, order history, and any messages or feedback you provide

B. Information We Automatically Collect

When you browse our site, we may automatically collect:

  • IP address

  • Device and browser type

  • Pages visited and actions taken (e.g., items viewed or added to cart)

  • Referring URLs

C. Cookies and Similar Technologies

We use cookies to:

  • Enable basic e-commerce functionality (e.g., cart persistence)

  • Understand site usage and improve your shopping experience

  • Manage customer preferences

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and product-related notifications

  • Respond to your inquiries or support requests

  • Improve our website and shopping experience

  • Send marketing emails (only with your consent)

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties only when necessary:

  • Payment processors to securely handle transactions

  • Shipping providers to deliver your orders

  • Email and CRM tools for customer communication and support

  • Legal authorities if required by law

All third-party partners are bound by confidentiality and data protection obligations.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption on our website

  • Secure third-party payment gateways

  • Access control and limited internal access to customer data

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications at any time

  • Request that we stop processing your information (where applicable)

To make a request, contact us at Joseph@luyalabs.com.

6. Retention of Data

We retain your personal information only as long as necessary for:

  • Order fulfillment and legal compliance

  • Customer service and support history

  • Internal business records (e.g., accounting, warranties)

7. Children's Privacy

Our website and products are not intended for children under 13. We do not knowingly collect data from anyone under this age.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by updating the effective date at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Luya Labs LLC
Email: Info@luyalabs.com
Website: https://www.luyalabs.com

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